1. General principle

We want every client to feel that the value they received matches the price they paid. If something falls short, email [email protected] and we will work toward a fair outcome. Our default posture is to refund rather than argue.

2. One-time services (Payment Links)

This includes Discovery calls, Strategy sessions, Audits, Research reports and any other service bought directly through a Stripe Payment Link on the Payments page.

• Before work starts: 100% refund, no questions asked. Requests processed within 3 business days.
• Scheduled call not held: if we cancel and fail to reschedule within 14 days, 100% refund.
• Client no-show: the session is considered delivered. A one-time rescheduling courtesy is offered if requested within 48 hours.
• After delivery: no refund for completed deliverables. If the deliverable is defective, missing, or outside the agreed scope, we fix it at no additional cost.

3. Monthly plan (Continuous advisory)

• 14-day satisfaction guarantee: within the first 14 days of a new subscription, you can cancel for any reason and receive a full refund.
• After day 14: you can cancel at any time. The current billing cycle is not refunded, and no further cycles are billed.
• No minimum term: the Continuous advisory plan has no minimum commitment — cancel anytime from your account.
• Pause: you can pause a subscription for up to 30 days once per year, by written request.

4. How to request a refund

Email [email protected] from the address used to sign up, referencing the invoice number or the Stripe receipt. We confirm receipt within one business day and complete the refund within three to five business days. Refunds are returned to the original payment method through Stripe.

5. Chargebacks

Please contact us before filing a chargeback with your card issuer. A direct conversation is almost always faster and fairer for both sides. Unjustified chargebacks filed without prior contact may be contested.

6. Changes to this policy

We may update this policy. Material changes are announced by email to active clients at least 14 days before taking effect. The version applicable to your purchase is the one published on the day of payment.

7. Questions

Email [email protected]. We read every message and respond within 4 business hours during our published office hours.

1. Who we are

Northlane Digital (the "Company", "we", "us") is a limited liability company organized under the laws of the State of Delaware, United States. Registered agent, EIN and principal address are listed on the Legal notice page.

2. What we offer

The Company provides digital advisory, strategy, web and product development, tools and automation consulting, research on public information, and training services. Services are delivered remotely unless otherwise agreed in writing.

3. What we do not offer

We are not a law firm, accounting firm, tax advisor, licensed financial advisor, migration agency, or government-accredited intermediary. We do not draft legal documents, file forms with any authority on your behalf, or guarantee any official outcome. When a matter requires a licensed professional, we say so and assist you in engaging one.

4. Engagement & acceptance

A service is engaged when (a) you sign an engagement letter or accept a written proposal by email, and (b) the corresponding invoice is paid in full through our payment processor. Acceptance of these Terms is deemed to occur at the same moment.

5. Fees & payment

Prices listed on the Payments and Pricing pages are in U.S. dollars and exclude any applicable taxes. Payments are processed by Stripe, Inc. We do not store full payment card data. Late payments on monthly plans may result in pause or termination of services after 10 days' written notice.

6. Your responsibilities

You agree to provide accurate information, respond to reasonable requests within agreed timelines, and not ask us to perform tasks that are illegal, deceptive, or that would require a license we do not hold. Delays or inaccuracies on your side may shift delivery dates.

7. Intellectual property & ownership

Upon full payment, you own the deliverables we produce specifically for you, including code, content, and written reports. We retain ownership of our pre-existing methods, templates, and general know-how. We may reference the engagement at a high level in our portfolio unless you ask in writing that we do not.

8. Confidentiality

Information shared between us during an engagement is treated as confidential and used only to deliver the service. We sign NDAs on request. We never share client data with third parties except processors strictly necessary to deliver the service (e.g. Stripe for payments).

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to a service is limited to the fees paid for that specific service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, lost profits, or business interruption. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Disclaimer

Services and website content are provided "as is" without warranties of any kind. Any strategic or technical recommendation is based on information available at the time and on our professional judgment; outcomes depend on factors beyond our control, and no specific result is guaranteed.

11. Termination

Either party may terminate an engagement for material breach with 14 days' written notice and opportunity to cure. Monthly plans may be terminated at any time under the Refund policy. Upon termination, we hand over all materials completed to date.

12. Governing law & dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute will first be addressed by good-faith negotiation and, failing that, submitted to binding arbitration in Delaware, except that either party may seek injunctive relief in a court of competent jurisdiction.

13. Changes

We may update these Terms. Material changes are announced in advance to active clients. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

14. Contact

For any question about these Terms, email [email protected].

1. Entity operating this website

• Legal name: Northlane Digital LLC
• Entity type: Limited Liability Company (LLC)
• Jurisdiction: State of Delaware, United States of America
• State file number: [Delaware file number]
• EIN (Employer Identification Number): [XX-XXXXXXX]
• Registered agent: [Registered agent name & address in Delaware]
• Principal business address: 1200 Brickell Ave, Miami, FL 33131, United States
• Email: [email protected]
• Website: northlane.digital

2. Scope of services

The Company operates in the United States and internationally as a digital advisory firm. Services offered include: digital strategy consulting, website and product design and development, configuration and integration of business tools (CRM, automation, analytics), research on publicly available information, and training and workshops. The complete and current service list is described on the Services and Payments pages.

3. What we do not offer

The Company is not a law firm, a certified public accounting firm, a licensed tax advisor, a registered investment advisor, a migration or immigration agency, or any other type of regulated professional entity. We do not:

• Provide legal advice or draft legal instruments
• Provide tax, accounting, or audit services
• File, submit, or represent clients before any government authority
• Provide financial, investment, or securities advice
• Provide migration, visa, or immigration counsel
• Guarantee any official approval, decision, or outcome from any third party

Any content on this website is informational and does not constitute professional legal, tax, financial, accounting, or regulatory advice. When a matter requires a licensed professional, we recommend that you engage one directly.

4. Intellectual property

All content on this website — including text, images, code, logos, visual design, illustrations, and audiovisual elements — is the property of Northlane Digital LLC, or is used under license, unless otherwise noted. Reproduction, distribution, public display, or commercial use without prior written consent is prohibited.

5. Limitation of liability

The website and its content are provided "as is" and "as available". The Company makes no warranties of any kind regarding accuracy, completeness, availability, or fitness for a particular purpose of the content displayed. The Company shall not be liable for temporary service interruptions, loss of data, typographical errors, or content on third-party websites linked to from this site. For services engaged directly with the Company, liability is further governed by the Terms of service.

6. Applicable law

Use of this website is governed by the laws of the State of Delaware, United States of America. Any dispute arising from the use of the website shall be subject to the dispute resolution provisions set out in the Terms of service.

7. Related policies

This notice should be read together with our Privacy policy, Terms of service, and Refund policy.

8. Contact

For any legal question, please write to [email protected].

1. Data controller

• Legal name: Northlane Digital LLC
• Jurisdiction: State of Delaware, United States
• Contact: [email protected]

2. Information we collect

We only collect what we genuinely need to deliver our services and run our business. Specifically:

• Contact form data: name, email address, company, area of interest, and the content of the message you send us.
• Engagement data: information you share with us during a paid engagement — documents, access credentials, business data — that is strictly necessary to deliver the service.
• Payment data: processed directly by Stripe, Inc. We receive transaction confirmations, the last four digits of the card, and the billing country. We never see or store the full card number, expiration date, or CVV.
• Newsletter data: email address and the date of subscription, if you subscribe to our newsletter.
• Technical data: IP address, browser type, pages visited, and approximate location, collected through privacy-respecting analytics tools.

3. Why we collect it (legal basis)

• To provide the services you request: contract performance.
• To process payments: contract performance and compliance with financial recordkeeping obligations.
• To respond to your inquiries: our legitimate interest in operating a business and your explicit request.
• To send newsletters: your explicit consent, which you can withdraw at any time.
• To improve the website: our legitimate interest in running a functional, secure site.

4. How long we keep it

• Contact form messages: up to 24 months, then deleted, unless they led to an engagement.
• Engagement files: for the duration of the engagement plus 7 years, to comply with U.S. tax and accounting recordkeeping rules.
• Newsletter subscriptions: until you unsubscribe.
• Technical analytics: up to 14 months, in aggregated form.

5. Who we share it with

We do not sell personal data. Ever. We share data only with service providers that are strictly necessary to run the business, under written data processing agreements:

• Stripe, Inc. — payment processing. See Stripe's own privacy policy at stripe.com/privacy.
• Email provider — for transactional and newsletter emails.
• Cloud hosting & backup — for storing website and engagement files.
• Analytics provider — in aggregated, privacy-respecting form only.

We may also disclose data if required by law, court order, or to protect our rights, in which case we notify you unless legally prohibited from doing so.

6. International transfers

Because we operate from the United States, data is processed on U.S. servers. If you are in the European Union, United Kingdom, or another region with data protection rules, international transfers rely on Standard Contractual Clauses or equivalent safeguards with our service providers.

7. Your rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten"), subject to legal retention requirements
• Object to or restrict processing for certain purposes
• Request a portable copy of your data
• Withdraw consent at any time (for newsletter and similar)
• File a complaint with your local data protection authority

To exercise any of these rights, email [email protected]. We respond within 30 days.

8. Security

We apply reasonable technical and organizational measures to protect data: encrypted connections (HTTPS), encrypted storage, access limited to team members who need it, two-factor authentication on business accounts, and written confidentiality obligations for anyone handling client data. No system is perfectly secure; if a breach occurs, we notify affected clients within 72 hours of detection when legally required.

9. Cookies

This website uses strictly necessary cookies for basic functionality and, optionally, analytics cookies to understand aggregate usage. You can reject non-essential cookies through the cookie banner or your browser settings without affecting the core functionality of the site.

10. Children

Our services are intended for businesses and professionals. We do not knowingly collect personal data from anyone under 16. If you believe a minor has sent us data, contact us and we will delete it.

11. Changes

We may update this policy. Material changes are announced to active clients and newsletter subscribers at least 14 days before taking effect. The current version applies to all data processing from the "Last updated" date onward.

12. Contact

For any privacy question, write to [email protected].